Terms and Conditions

About Us

 Roses of Devizes is a  traditional ironmongers and hardware store that has offered great products, value and customer service since 1947.

 

An independent, family run business, our reputation is second to none… because we care.

 

We offer a huge range of quality products. In addition to ironmongery and hardware we have household and domestic items, DIY goods, garden furniture and equipment, hand and power tools and small plant.  We also provide garden machinery sales, service and hire.

 

Whatever you’re looking for our expertly trained-staff are always available to offer practical advice and answer any questions you may have.

 

So why not come and have a look around. Situated in the vibrant market town of Devizes, Roses has six departments over 12,000 square feet so there really is something for everyone. And if you’re shopping online, rest assured we offer a 7-day money back guarantee on every purchase.

 

Making A Purchase

Making a purchase from Roses of Devizes could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "View Basket" (the icon on the right of your screen) and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard as well as debit cards including Solo, Delta and Maestro. We do not charge for any item until it is either ready to ship or has been reserved with a supplier on your behalf for delivery within a stated time period. Back-ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet. Payments by cheque should be made payable to ‘Roses of Devizes’ and sent to our main address: Roses Internet Accounts, The Green, Devizes, Wiltshire, SN10 1LH

 

Shipping And Handling

Delivery to any address on the UK mainland varies in cost relative to the size of your order, some products are shipped free of charge. The cost of shipping may be added to your order total during checkout. Goods ordered wrong can be returned at customers expence.

We reserve the right to subtract a 25% re-stocking fee to any refund.

 

Delivery Schedule

 

We begin processing orders within 12 working hours of receipt and a letter of acknowledgement will be sent to you by e-mail confirming product details followed by a full shipping schedule. For tractor mowers, we shall confirm a suitable delivery day before shipping the product.

 Although we strive to provide as accurate information on shipping as we can, the delivery period stated either on the site or advised by email or verbally should be seen as a guide only and can not be viewed as the essence of any contract entered into with Roses of Devizes. We shall endeavour to notify you as soon as possible of any anticipated delay in the shipment of your product and your order may of course be cancelled at any time prior to dispatch should the wait prove unsatisfactory.

 For dispatched items our standard returns policy applies (see 'Returns Policy'). Any concerns regarding a delivery may be addressed by telephoning 01380 721575

 

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait or, if you prefer, our Sales Staff will be happy to advise you on suitable alternatives. Please telephone 01380 721575

 

Tax Charges

For orders made from the UK or European Union, 20% VAT is included in the price.

Our VAT number is 398 9027 91

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed . They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. Roses of Devizes only supplies the very best machinery and goods from established manufacturers. All products are covered by a manufacturer's warranty, details of which are listed with each individual item on sale in the store. Should a problem occur with a product during the period of warranty, you are entitled to have the product examined by the manufacturer's agent. Any manufacturing fault will be rectified by the manufacturer's agent. Customers are advised that the manufacturer's agent will however be entitled to refuse to undertake work free of charge in the warranty period if the agent believes damage to the machine has been self-inflicted rather than being the consequence of an actual manufacturing fault. Customers are further advised that the manufacturer's warranty will not necessarily cover the cost of taking the product to and from the ourselves. * (Please email customercaree@rosesofdevizes.co.uk.) The terms and conditions under which we supply goods to you do not in any way affect your statutory rights as a consumer

 

Contacting Us

If you need to reach us, please email info@rosesofdevizes.co.uk

 

. Alternatively, you can call on 01380 721575

 

Or fax us on 01380 720040

 

Or write to us at :-

Roses of Devizes, The Green, Devizes, Wiltshire, SN10 1LH

 

We endeavour to respond to all complaints within 2 working days

Any issue raised will be dealt with swiftly and fairly and will be treated confidentially. You will be informed of the likely time scale involved in resolving any dispute and kept informed by email of any progress.

 

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Safebuy Code of Practice. We collect information about you for 2 reasons: 1), to process your order and 2), to provide you with the best possible service. We will not email you in the future without your consent. We will give you the chance to refuse marketing email from us. We do not send random marketing emails to personal email addresses (spam). The information we collect about you includes: your name/address/phone number/email address/credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold about you will be accurate and up to date. You can check this information by emailing us. If you find any inaccuracies we will delete or correct it promptly. Cookies are used on this site, but only to keep track of contents added to your shopping cart. We do not disclose buyers information to third parties. The personal information we hold will be held securely in accordance with our internal security policy, the law and the Safebuy Web Trader Code.

 

Returns Policy

In accordance with existing UK Distance Selling Regulations, any product may be returned for whatever reason providing we receive written confirmation of your desire to cancel your order within 14 days of delivery

. The cost of return will be borne by the customer unless the product is defective or was received in error. In the event that the product has been used and has been returned as unwanted during this period, any benefit gained from use beyond normal examination will be taken into consideration when deciding on the amount to be refunded as will any damage from use, cosmetic or otherwise, to the machine. Returned items should be made available for collection by our shipping company. We would request that returned products are sent back in their original packaging. In the event that this is not done, and we are required to use a more expensive means of collection or packaging service, any excess charges we face will be passed onto the customer. We will issue any refunds as soon as possible and no later than 30 days after cancellation. The customer is responsible for the condition and safekeeping of all goods until collected by us, or, if the customer returns the item to us by their own chosen means, until it reaches us.