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We begin processing orders within 12 working hours of receipt and a letter of acknowledgement will be sent to you by e-mail confirming product details followed by a full shipping schedule.

Although we strive to provide as accurate information on shipping as we can, the delivery period stated either on the site or advised by email or verbally should be seen as a guide only and cannot be viewed as the essence of any contract entered into with Roses of Devizes. We shall endeavour to notify you as soon as possible of any anticipated delay in the shipment of your product and your order may of course be cancelled at any time prior to dispatch should the wait prove unsatisfactory.

For dispatched items our standard returns policy applies (see 'Returns Policy' in our 'Terms & Conditions').


Any concerns regarding a delivery may be addressed by telephoning 01380 722689. 

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait or, if you prefer, our Sales Staff will be happy to advise you on suitable alternatives. Please telephone 01380 722689.